Support Area | Description |
---|---|
How it Works | Diagrams that demonstrate how Automatic Call Distribution (ACD) works. |
Quick Reference Guide | Functions and codes for supervisors and agents. |
Supervisor Functions | Descriptions and dialing instructions for supervisor functions. |
Agent Functions | Descriptions and dialing instructions for agent functions. |
Avaya CMS Supervisor | Learn about the Avaya CMS Supervisor, a Windows-based tool to run reports and perform remote administration. |