The Call Center feature, also known as Automatic Call Distribution (ACD), is designed to distribute incoming calls evenly among a group of telephone answering positions called agents. When all agents are busy, callers will be placed in a waiting queue and will be notified of that fact by an announcement. If the call is not answered within 30 seconds, a second announcement will assure the caller that they have not been forgotten.
Review our Networking and Voice Service Rates information.
Who can get it
CU Boulder departments, faculty, or staff that have a need for automatic call distribution.
How to get it
Contact your Telecommunications Liaison and make your request.
- Go to the Voice/Data Services Request form.
- Login in with your information and your IdentiKey.
- Follow the on-screen menus to make your request.
- If you need assistance, call 5-3333.