Call Center - Quick Reference Guide

Last Updated: 09/06/2016

Supervisors

Supervisor Functions Code
Add a Skill to an Agent 153
Remove a Skill from an Agent 154
Observe an Agent 159
Verify the Busy Announcement N/A
Remove a Call Center from Service 153
Return a Call Center to Service 154

Agents

Agent Functions Code
Log-in 156
Log-out 155
Enter the Auto-In Mode 157
Return to Out Mode 151
Enter the Manual-In Mode 152
Review Call Center Data N/A