|Title||Start Date & Time||End Date & Time|
|Service Restored: Youtube Age-Restricted Content Inaccessible From CU Network||Saturday, September 15, 2018 - 2:28pm|
|Service Maintenance Completed: Wired Network in Multiple Buildings||Thursday, September 20, 2018 - 6:30am||Thursday, September 20, 2018 - 7:30am|
|Service Maintenance Completed: Wi-Fi Services Across Campus||Thursday, September 20, 2018 - 9:00am||Thursday, September 20, 2018 - 10:00am|
|Service Maintenance Scheduled: Turnitin||Saturday, September 22, 2018 - 9:00am||Saturday, September 22, 2018 - 5:30pm|
|Service Maintenance Scheduled: Campus Solutions & Portals||Sunday, September 23, 2018 - 6:00am||Sunday, September 23, 2018 - 2:00pm|
|Service Maintenance Scheduled: F5 Content Switch||Thursday, September 27, 2018 - 6:30pm||Thursday, September 27, 2018 - 7:30pm|
|Service Maintenance Scheduled: Wi-Fi in Bear Creek Apartments||Tuesday, October 2, 2018 - 6:00am||Tuesday, October 2, 2018 - 7:30am|
Agent is a virtual identity. In other words, an agent is identified by a login and password and is assigned skill(s) that relate to the work of a certain Call Center. The agent associates his/her virtual agent identity with a physical telephone set by logging-in on that telephone. The agent controls the flow of calls to him/her by entering the "In" mode and returning to the "Out" mode. An agent would need to log-out only if they intend to associate their virtual agent identity with a different telephone set when they begin to take calls again.
Although each agent can perform same call answering functions, one agent, called the supervisor, has the ability to perform several other administrative functions as well. The following pages of this document are dedicated to is a list that further defines the functions of the supervisor and the agents.