Top Pages
Suggested Pages
IT Service Center
303-735-4357 or oithelp@colorado.edu
Monday-Friday
7:30 a.m. – 6:00 p.m.
Related Services
Suggested Services
Top Downloads
Top Pages
IT Service Center
303-735-4357 or oithelp@colorado.edu
Monday-Friday
7:30 a.m. – 6:00 p.m.
| Title | Start Date & Time | End Date & Time |
|---|---|---|
| Service Issue Updated: O365 Team Video Feed | Wednesday, April 7, 2021 - 11:09am | |
| Service Restored: Accellion cyberattack extortion emails | Friday, April 9, 2021 - 7:30am | |
| Service Maintenance Scheduled: https://bitbucket.colorado.edu/ | Wednesday, April 21, 2021 - 4:00pm | Wednesday, April 21, 2021 - 5:00pm |
| Service Maintenance Scheduled: Data Center Firewall (potentially many services) | Thursday, April 22, 2021 - 6:30am | Thursday, April 22, 2021 - 7:30am |
- Home
- Services
- Voice Communicatio..
- Call Centers
- Call Center - Help
Call Center - Help
Last Updated: 06/02/2020
| Support Area | Description |
|---|---|
| How it Works | Diagrams that demonstrate how Automatic Call Distribution (ACD) works. |
| Quick Reference Guide | Functions and codes for supervisors and agents. |
| Supervisor Functions | Descriptions and dialing instructions for supervisor functions. |
| Agent Functions | Descriptions and dialing instructions for agent functions. |
| Avaya CMS Supervisor | Learn about the Avaya CMS Supervisor, a Windows-based tool to run reports and perform remote administration. |
Main menu
Services
- Academic Technology Design Team
- Conferencing Services
- Consulting & Professional Services
- File Transfer, Storage, & Infrastructure
- IT Security
- Identity & Access Management
- Learning Spaces Technology
- Messaging & Collaboration
- Network & Internet Services
- Research Computing
- Software Licensing
- Teaching & Learning Applications
- Television Services
- Voice Communications
- Web Content & Applications
- Business Services
Voice Communications
Call Centers
Services
- Academic Technology Design Team
- Conferencing Services
- Consulting & Professional Services
- File Transfer, Storage, & Infrastructure
- IT Security
- Identity & Access Management
- Learning Spaces Technology
- Messaging & Collaboration
- Network & Internet Services
- Research Computing
- Software Licensing
- Teaching & Learning Applications
- Television Services
- Voice Communications
- Web Content & Applications
- Business Services
Office of Information Technology
303-735-4357 or oithelp@colorado.edu
Monday-Friday
7:30 a.m. – 6:00 p.m.
University of Colorado Boulder
© Regents of the University of Colorado
Privacy • Legal & Trademarks • Campus Map