Top Pages
Suggested Pages
IT Service Center
303-735-4357 or oithelp@colorado.edu
Monday-Friday
7:30 a.m. – 7:00 p.m.
Top Pages
IT Service Center
303-735-4357 or oithelp@colorado.edu
Monday-Friday
7:30 a.m. – 7:00 p.m.
| Title | Start Date & Time | End Date & Time |
|---|---|---|
| Service Maintenance Scheduled: Emergency: Network Services in TLC & Ekeley | Friday, February 28, 2020 - 5:00am | Friday, February 28, 2020 - 6:00am |
| Service Maintenance Scheduled: UCB Files | Saturday, February 29, 2020 - 8:00am | Saturday, February 29, 2020 - 2:00pm |
| Service Maintenance Scheduled: Network Switches - Building-by-Building | Monday, March 2, 2020 (All day) | Monday, June 8, 2020 (All day) |
Suggested Services
Top Downloads
Related Services
- Home
- Services
- Voice Communicatio..
- Call Center Manage..
- Call Center - Help
Call Center - Help
Last Updated: 04/03/2017
| Support Area | Description |
|---|---|
| How it Works | Diagrams that demonstrate how Automatic Call Distribution (ACD) works. |
| Quick Reference Guide | Functions and codes for supervisors and agents. |
| Supervisor Functions | Descriptions and dialing instructions for supervisor functions. |
| Agent Functions | Descriptions and dialing instructions for agent functions. |
| Avaya CMS Supervisor | Learn about the Avaya CMS Supervisor, a Windows-based tool to run reports and perform remote administration. |
Services
- Academic Technology Design Team
- Conferencing Services
- Consulting & Professional Services
- File Transfer, Storage, & Infrastructure
- IT Security
- Identity & Access Management
- Learning Spaces Technology
- Messaging & Collaboration
- Network & Internet Services
- Research Computing
- Teaching & Learning Applications
- Television Services
- Voice Communications
- Web Content & Applications
- Business Services
Voice Communications
Call Center Management
Services
- Academic Technology Design Team
- Conferencing Services
- Consulting & Professional Services
- File Transfer, Storage, & Infrastructure
- IT Security
- Identity & Access Management
- Learning Spaces Technology
- Messaging & Collaboration
- Network & Internet Services
- Research Computing
- Teaching & Learning Applications
- Television Services
- Voice Communications
- Web Content & Applications
- Business Services
Office of Information Technology
303-735-4357 or oithelp@colorado.edu
Monday-Friday
7:30 a.m. – 7:00 p.m.
University of Colorado Boulder
© Regents of the University of Colorado
Privacy • Legal & Trademarks • Campus Map