Top Pages
Suggested Pages
IT Service Center
303-735-4357 (5-HELP) or
help@colorado.edu
Monday – Friday
7:30 a.m. – 7:00 p.m.
Saturday – Sunday
12:00 noon – 6:00 p.m.
Top Pages
IT Service Center
303-735-4357 (5-HELP) or
help@colorado.edu
Monday – Friday
7:30 a.m. – 7:00 p.m.
Saturday – Sunday
12:00 noon – 6:00 p.m.
| Title | Start Date & Time | End Date & Time |
|---|---|---|
| Service Maintenance Scheduled: Network Services in Multiple Buildings | Monday, November 26, 2018 - 6:00pm | Wednesday, January 23, 2019 - 10:00pm |
| Service Maintenance Scheduled: Network Services in Multiple Buildings | Thursday, January 24, 2019 - 4:00am | Thursday, January 24, 2019 - 6:30am |
| Service Maintenance Scheduled: VoIP Phone Service in JILA & LSTR - Rescheduled | Friday, January 25, 2019 - 6:30am | Friday, January 25, 2019 - 7:00am |
| Service Maintenance Scheduled: Skillsoft | Saturday, January 26, 2019 - 9:00am | Saturday, January 26, 2019 - 9:00pm |
Suggested Services
Top Downloads
Top Tutorials
Related Services
- Home
- Services
- Voice Communicatio..
- Call Center Manage..
- Call Center - Help
Call Center - Help
Last Updated: 04/03/2017
| Support Area | Description |
|---|---|
| How it Works | Diagrams that demonstrate how Automatic Call Distribution (ACD) works. |
| Quick Reference Guide | Functions and codes for supervisors and agents. |
| Supervisor Functions | Descriptions and dialing instructions for supervisor functions. |
| Agent Functions | Descriptions and dialing instructions for agent functions. |
| Avaya CMS Supervisor | Learn about the Avaya CMS Supervisor, a Windows-based tool to run reports and perform remote administration. |
Services
- Academic Technology Design Team
- Conferencing Services
- Consulting & Professional Services
- File Transfer, Storage, & Infrastructure
- IT Security
- Identity & Access Management
- Learning Spaces Technology
- Messaging & Collaboration
- Network & Internet Services
- Research Computing
- Teaching & Learning Applications
- Voice Communications
- Web Content & Applications
- Business Services
Voice Communications
Call Center Management
Services
- Academic Technology Design Team
- Conferencing Services
- Consulting & Professional Services
- File Transfer, Storage, & Infrastructure
- IT Security
- Identity & Access Management
- Learning Spaces Technology
- Messaging & Collaboration
- Network & Internet Services
- Research Computing
- Teaching & Learning Applications
- Voice Communications
- Web Content & Applications
- Business Services
IT Service Center
303-735-4357 (5-HELP) or
help@colorado.edu
Monday – Friday
7:30 a.m. – 7:00 p.m.
Saturday – Sunday
12:00 noon – 6:00 p.m.
Additional Support Resources
Office of AVC for IT
University of Colorado Boulder
© The Regents of the University of Colorado