| Title | Start Date & Time | End Date & Time |
|---|---|---|
| Service Maintenance Scheduled: MSSC & Transportation Network | Thursday, July 27, 2017 - 6:00am | Thursday, July 27, 2017 - 7:30am |
| Service Maintenance Scheduled: Web Express | Saturday, July 29, 2017 - 8:00am | Saturday, July 29, 2017 - 10:00am |
| Service Maintenance Scheduled: Campus Solutions & Portals | Saturday, July 29, 2017 - 6:00pm | Sunday, July 30, 2017 - 6:00pm |
| Service Maintenance Scheduled: Human Capital Management (HCM) | Thursday, August 3, 2017 - 6:00pm | Thursday, August 3, 2017 - 11:59pm |
| Service Maintenance Scheduled: Campus Firewall | Wednesday, August 16, 2017 - 5:30am | Wednesday, August 16, 2017 - 6:30am |
303-735-4357 (5-HELP) or
help@colorado.edu
7:30 a.m. – 7:00 p.m.
12:00 noon – 6:00 p.m.
303-735-4357 (5-HELP) or
help@colorado.edu
7:30 a.m. – 7:00 p.m.
12:00 noon – 6:00 p.m.
| Support Area | Description |
|---|---|
| How it Works | Diagrams that demonstrate how Automatic Call Distribution (ACD) works. |
| Quick Reference Guide | Functions and codes for supervisors and agents. |
| Supervisor Functions | Descriptions and dialing instructions for supervisor functions. |
| Agent Functions | Descriptions and dialing instructions for agent functions. |
| Avaya CMS Supervisor | Learn about the Avaya CMS Supervisor, a Windows-based tool to run reports and perform remote administration. |
303-735-4357 (5-HELP) or
help@colorado.edu
7:30 a.m. – 7:00 p.m.
12:00 noon – 6:00 p.m.
University of Colorado Boulder
© The Regents of the University of Colorado