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IT Service Center
303-735-4357 (5-HELP) or
help@colorado.edu
Monday – Friday
7:30 a.m. – 7:00 p.m.
Saturday – Sunday
12:00 noon – 6:00 p.m.
Top Pages
IT Service Center
303-735-4357 (5-HELP) or
help@colorado.edu
Monday – Friday
7:30 a.m. – 7:00 p.m.
Saturday – Sunday
12:00 noon – 6:00 p.m.
| Title | Start Date & Time | End Date & Time |
|---|---|---|
| Service Issue Reported: Networking Outage Affecting Resnet Building | Tuesday, November 20, 2018 - 7:52am | |
| Service Maintenance Scheduled: ResNet & Housing & Dining Networks | Tuesday, November 20, 2018 - 6:00am | Tuesday, November 20, 2018 - 10:00am |
| Service Maintenance Scheduled: Enterprise Person Data - Rescheduled | Tuesday, November 20, 2018 - 7:00am | Tuesday, November 20, 2018 - 5:00pm |
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Call Center - Help
Last Updated: 04/03/2017
| Support Area | Description |
|---|---|
| How it Works | Diagrams that demonstrate how Automatic Call Distribution (ACD) works. |
| Quick Reference Guide | Functions and codes for supervisors and agents. |
| Supervisor Functions | Descriptions and dialing instructions for supervisor functions. |
| Agent Functions | Descriptions and dialing instructions for agent functions. |
| Avaya CMS Supervisor | Learn about the Avaya CMS Supervisor, a Windows-based tool to run reports and perform remote administration. |
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Voice Communications
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Services
- Academic Technology Design Team
- Conferencing Services
- Consulting & Professional Services
- File Transfer, Storage, & Infrastructure
- IT Security
- Identity & Access Management
- Messaging & Collaboration
- Network & Internet Services
- Research Computing
- Teaching & Learning Spaces
- Teaching & Learning Tools
- Voice Communications
- Web Content & Applications
- Business Services
IT Service Center
303-735-4357 (5-HELP) or
help@colorado.edu
Monday – Friday
7:30 a.m. – 7:00 p.m.
Saturday – Sunday
12:00 noon – 6:00 p.m.
Additional Support Resources
Office of AVC for IT
University of Colorado Boulder
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