303-735-4357 or oithelp@colorado.edu
7:30 a.m. – 6:00 p.m.
303-735-4357 or oithelp@colorado.edu
7:30 a.m. – 6:00 p.m.
Title | Start Date & Time | End Date & Time |
---|---|---|
Service Issue Updated: O365 Team Video Feed | Wednesday, April 7, 2021 - 11:09am | |
Service Restored: Accellion cyberattack extortion emails | Friday, April 9, 2021 - 7:30am | |
Service Maintenance Scheduled: https://bitbucket.colorado.edu/ | Wednesday, April 21, 2021 - 4:00pm | Wednesday, April 21, 2021 - 5:00pm |
Service Maintenance Scheduled: Data Center Firewall (potentially many services) | Thursday, April 22, 2021 - 6:30am | Thursday, April 22, 2021 - 7:30am |
Support Area | Description |
---|---|
How it Works | Diagrams that demonstrate how Automatic Call Distribution (ACD) works. |
Quick Reference Guide | Functions and codes for supervisors and agents. |
Supervisor Functions | Descriptions and dialing instructions for supervisor functions. |
Agent Functions | Descriptions and dialing instructions for agent functions. |
Avaya CMS Supervisor | Learn about the Avaya CMS Supervisor, a Windows-based tool to run reports and perform remote administration. |
303-735-4357 or oithelp@colorado.edu
7:30 a.m. – 6:00 p.m.
University of Colorado Boulder
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