|Title||Start Date & Time||End Date & Time|
|Service Restored: Youtube Age-Restricted Content Inaccessible From CU Network||Saturday, September 15, 2018 - 2:28pm|
|Service Maintenance Completed: Wired Network in Multiple Buildings||Thursday, September 20, 2018 - 6:30am||Thursday, September 20, 2018 - 7:30am|
|Service Maintenance Completed: Wi-Fi Services Across Campus||Thursday, September 20, 2018 - 9:00am||Thursday, September 20, 2018 - 10:00am|
|Service Maintenance Scheduled: Turnitin||Saturday, September 22, 2018 - 9:00am||Saturday, September 22, 2018 - 5:30pm|
|Service Maintenance Scheduled: Campus Solutions & Portals||Sunday, September 23, 2018 - 6:00am||Sunday, September 23, 2018 - 2:00pm|
|Service Maintenance Scheduled: F5 Content Switch||Thursday, September 27, 2018 - 6:30pm||Thursday, September 27, 2018 - 7:30pm|
|Service Maintenance Scheduled: Wi-Fi in Bear Creek Apartments||Tuesday, October 2, 2018 - 6:00am||Tuesday, October 2, 2018 - 7:30am|
CU Boulder units can effectively manage inbound calls for a contact center by recognizing, answering and routing incoming calls to appropriately skilled agents or groups.
The Call Center feature, also known as Automatic Call Distribution (ACD), is designed to distribute incoming calls evenly among a group of telephone answering positions called agents. When all agents are busy, callers will be placed in a waiting queue and will be notified of that fact by an announcement. If the call is not answered within 30 seconds, a second announcement will assure the caller that they have not been forgotten.
Review our Networking and Voice Service Rates information.
CU Boulder departments, faculty, or staff that have a need for automatic call distribution.
Contact your Telecommunications Liaison and make your request.