|Title||Start Date & Time||End Date & Time|
|Service Maintenance Scheduled: UCB Files||Friday, July 19, 2019 - 8:00pm||Saturday, July 20, 2019 - 6:00am|
|Service Maintenance Scheduled: Network Switches - Building-by-Building||Monday, March 25, 2019 (All day)||Monday, July 22, 2019 - 11:59pm|
|Service Maintenance Scheduled: Wi-Fi in Multiple Buildings||Tuesday, July 23, 2019 - 6:30am||Tuesday, July 23, 2019 - 7:30am|
|Service Maintenance Scheduled: Canvas||Wednesday, July 24, 2019 - 2:30am||Wednesday, July 24, 2019 - 3:00am|
|Service Maintenance Scheduled: VPN Services||Wednesday, July 24, 2019 - 6:30am||Wednesday, July 24, 2019 - 7:00am|
|Service Maintenance Scheduled: Enterprise Applications Including Campus Solutions & Portals||Sunday, July 28, 2019 - 6:00am||Sunday, July 28, 2019 - 6:00pm|
CU Boulder units can effectively manage inbound calls for a contact center by recognizing, answering and routing incoming calls to appropriately skilled agents or groups.
The Call Center feature, also known as Automatic Call Distribution (ACD), is designed to distribute incoming calls evenly among a group of telephone answering positions called agents. When all agents are busy, callers will be placed in a waiting queue and will be notified of that fact by an announcement. If the call is not answered within 30 seconds, a second announcement will assure the caller that they have not been forgotten.
Review our Networking and Voice Service Rates information.
CU Boulder departments, faculty, or staff that have a need for automatic call distribution.
Contact your Telecommunications Liaison and make your request.