|Title||Start Date & Time||End Date & Time|
|Service Maintenance Completed: Wired & Wireless Networks in Multiple Buildings||Thursday, April 25, 2019 - 5:00am||Thursday, April 25, 2019 - 7:30am|
|Service Restored: Network issues in multiple buildings||Thursday, April 25, 2019 - 8:20am||Thursday, April 25, 2019 - 8:47am|
|Service Maintenance Scheduled: UCB Files (routine monthly maintenance)||Friday, April 26, 2019 - 10:00pm||Friday, April 26, 2019 - 11:59pm|
|Service Maintenance Scheduled: Enterprise Applications Including Campus Solutions & Portals||Sunday, April 28, 2019 - 6:00am||Sunday, April 28, 2019 - 6:00pm|
|Service Maintenance Scheduled: Oracle Identity Manager (identikey.colorado.edu)||Tuesday, April 30, 2019 - 4:00am||Tuesday, April 30, 2019 - 7:00am|
|Service Maintenance Scheduled: Wi-Fi in Multiple Buildings||Thursday, May 16, 2019 - 4:30am||Thursday, May 16, 2019 - 6:00am|
|Service Maintenance Scheduled: Networks in Multiple Buildings||Monday, March 25, 2019 (All day)||Monday, July 22, 2019 - 11:59pm|
CU Boulder units can effectively manage inbound calls for a contact center by recognizing, answering and routing incoming calls to appropriately skilled agents or groups.
The Call Center feature, also known as Automatic Call Distribution (ACD), is designed to distribute incoming calls evenly among a group of telephone answering positions called agents. When all agents are busy, callers will be placed in a waiting queue and will be notified of that fact by an announcement. If the call is not answered within 30 seconds, a second announcement will assure the caller that they have not been forgotten.
Review our Networking and Voice Service Rates information.
CU Boulder departments, faculty, or staff that have a need for automatic call distribution.
Contact your Telecommunications Liaison and make your request.