|Title||Start Date & Time||End Date & Time|
|Service Maintenance Completed: ResNet & Housing & Dining Networks||Tuesday, November 20, 2018 - 6:00am||Tuesday, November 20, 2018 - 10:00am|
|Service Restored: Networking Outage Affecting Resnet Building||Tuesday, November 20, 2018 - 7:52am||Tuesday, November 20, 2018 - 3:29pm|
|Service Maintenance Scheduled: Enterprise Person Data - Rescheduled||Tuesday, November 20, 2018 - 7:00am||Tuesday, November 20, 2018 - 5:00pm|
|Service Maintenance Scheduled: UCB Files (routine monthly maintenance)||Friday, November 23, 2018 - 10:00pm||Friday, November 23, 2018 - 11:59pm|
CU Boulder units can effectively manage inbound calls for a contact center by recognizing, answering and routing incoming calls to appropriately skilled agents or groups.
The Call Center feature, also known as Automatic Call Distribution (ACD), is designed to distribute incoming calls evenly among a group of telephone answering positions called agents. When all agents are busy, callers will be placed in a waiting queue and will be notified of that fact by an announcement. If the call is not answered within 30 seconds, a second announcement will assure the caller that they have not been forgotten.
Review our Networking and Voice Service Rates information.
CU Boulder departments, faculty, or staff that have a need for automatic call distribution.
Contact your Telecommunications Liaison and make your request.