Lynda.com - Accessibility

Last Updated: 02/08/2018

Lynda.com Accessibility Topics

What is Accessibility?

‘Accessible’ means a person with a disability is afforded the opportunity to acquire the same information, engage in the same interactions, and enjoy the same services as a person without a disability in an equally effective and equally inclusive manner, with substantially equivalent ease of use.

Although this website provides information you should know about the accessibility of the Lynda.com service, instructors (and others creating and sharing content) share the responsibility of ensuring that content is provided in a way that is accessible to everyone in the course. Additional resources (including training, course design assistance, and document templates) regarding designing accessible courses will be provided as the Accessibility Initiative progresses.

Information for Assistive Technology Users

There are a number of severe accessibility issues on the Lynda.com website. The most problematic issues are listed below, categorized by topic.

Videos

  • There is a possibility that some old legacy videos still utilize Flash, so the controls are inaccessible to screen reader users. If you find a video that utilizes Flash on Lynda that you cannot access, please report it to OIT via help@colorado.edu.
  • Manipulating the interactive transcript for each video requires the use of a mouse and will not be accessible to screen reader users. The highlighted text is low-contrast and cause difficulties for users with low vision.

Library Menu

  • The Library menu in the site navigation is very difficult or impossible to access with a screen reader.
  • In Firefox or IE, selecting the Library menu will take the user to the All Subjects page rather than opening the menu.
  • If you are able to access the Library menu, other issues include:
    • Not being able to navigate out of the menu using the keyboard only
    • Active focus is not indicated to screen readers
    • Collapsed or expanded state of the menu is not announced
  • Headings are missing from the Library menu. The “Topics”, “Guides”, “Learning Paths”, and “Software” subheadings are not tagged as headings.
  • Active focus in the Library menu is indicated with a darker grey highlight that may be difficult to detect for individuals with low vision. Additionally, an item in a hover state in the submenu (gold text) does not have sufficient color contrast to distinguish it from unselected submenu items (light grey text).

    "Hi, [Name]" Menu

    • The “Hi, [Name]” menu in the site navigation does not indicate it is an expandable menu to screen readers. This menu is particularly difficult to access with JAWS, and the ability to select items in the menu was inconsistent across the site for all screen readers.
    • The “Hi, [Name]” menu cannot be escaped with standard keyboard-only navigation (tabbing and arrow keys).
      • Workaround: It can be escaped with the Esc button.

    Keyboard Navigation

    • When a search for videos is run from the Editing Playlist page, the user cannot get out of the search box and into the search results using only keyboard navigation (arrowing or tabbing). A mouse or particular screen reader navigation mechanisms must be used to navigate away from the search box.

    Playlist Button

    • There is an “add to playlist” button located many places on the site that is incorrectly labeled for screen reader users. The purpose of the add playlist button is to add the associated video to a playlist. The various labels this button is called and the locations each labels can be found are listed below:
      • “playlist status button link” (on the home page list of videos)
      • “button playlist status” (in the list of videos shown after selecting a category from the Library menu)
      • “playlist status button” (on the History page)
      • “clickable” (for JAWS users on the Editing Playlist page after using the embedded search function to find videos)

    Headings 

    • Many pages including the home page and My Playlist page are missing level 1 headings.
    • Many pages including the Editing Playlist page, My Playlist page, and the pages for individual videos, are missing subheadings.

    Video Captions

    Lynda.com provides captions and/or interactive transcripts for videos produced in recent years. All videos with captioning available are tagged with the “cc” logo: Closed Captioning "cc" logo

    There is a delay between initial release of the video and the availability of the closed captioning and transcript. The Lynda.com video production workflow begins with creating and editing the videos, publishing them without captioning and transcripts, and then providing captioning and interactive transcript for the video. Most new videos will have captioning and transcripts within 3 weeks of release. Older videos and less popular videos are lower on Lynda.com’s priority list for for captioning, often because they have been supplanted by newer versions.

    If a member of CU Boulder faculty, student body, or staff wishes to view captions or interactive transcripts of a Lynda.com video or course and the caption or transcript is not available, CU Boulder’s OIT will submit a request for the video to be captioned. Lynda.com has said that they will respond to such requests in a timely manner. Please submit a Lynda.com captioning request by contacting the IT Service Center at help@colorado.edu or 303-735-4357 (5-HELP from an on-campus phone).

    Alternatives/Workarounds

    Most of the accessibility issues with Lynda.com exist in the navigational pages, while the course video pages are much easier to navigate. If possible, go directly to a course rather than navigating through Lynda.com's menu system.

    Information for Instructors

    If you are recommending or requiring that your students use Lynda.com videos, it is best to link directly to the video rather than asking students to navigate through the website. Additionally, you should be aware that screen reader users will not be able to access the interactive transcript, and may have difficulty using or accessing playlists.

    Using Lynda in a Course

    If you are requiring your students to use this service in your course, you should include the following statement in your syllabus:

    This course requires the use of Lynda, which is currently not accessible to users of assistive technology or has not yet been reviewed fully for accessibility. If you use assistive technology to access the course material, please contact your faculty member and Disability Services at 303-492-8671 or by email at dsinfo@colorado.edu as soon as possible to discuss other effective means for providing equal alternate access.”

    Service Road Map & Accessibility Documentation

    Lynda.com has been tested through the CU Boulder Accessibility and Usability Lab. OIT is in the process of working with Lynda.com to resolve the issues identified above, and will update this page as additional information becomes available.

    For more information, see the Lynda.com Section 508 Statement.

    Get Help or Provide Feedback

    OIT has partnered with Disability Services to provide assistance for accessibility issues related to OIT supported services and we want to hear from you about this service. If you need assistance using this service or you have more information about the accessibility of this service that we should share with others, please contact the IT Service Center at help@colorado.edu or at 303-735-4357 (5-HELP from an on-campus phone).