iTunes U - Accessibility

Last Updated: 04/03/2017

What is Accessibility?

‘Accessible’ means a person with a disability is afforded the opportunity to acquire the same information, engage in the same interactions, and enjoy the same services as a person without a disability in an equally effective and equally inclusive manner, with substantially equivalent ea­­se of use.

Information for Users

  • While iTunes 12 generally works well with screen readers, users may be unable to effectively browse content in iTunes U using a screen reader. Because of this, the search bar will typically be the fastest way to find content.
  • Make sure you have the latest version of iTunes on your device.
  • Review these Mac keyboard shortcuts or Windows keyboard shortcuts.
  • iTunes is compatible with VoiceOver and MSAA standard screen readers such as Window-Eyes, JAWS, and NVDA. Apple recommends VoiceOver or Window-Eyes for best results.
  • Those using JAWS to access iTunes should review the iTunes 12 with JAWS and MAGic webinar for useful navigation tips from Freedom Scientific, the creators of JAWS.
  • To request captions or transcripts for any content on iTunes U, please contact the captioning service at

Information for Content Creators/Providers

  • OIT manages the publication of media to iTunes U. Before we publish your content, we will work with you to ensure that the media you provide is accessible. To expedite the process:
    • The videos you provide should be captioned. OIT can assist you with captioning your media. To begin the process, complete the Captioning Request Form.
  • Audio files should either be:
    • converted to video (e.g. with a simple background image) so they can be captioned, or
    • accompanied by a PDF transcript.
  • Add audio description tracks to the videos uploaded to make them accessible to people who are blind or visually impaired.
  • PDF documents made available in iTunes U should be designed accessibly. The text should be searchable, images should include alt text, and the document’s elements should be properly structured with PDF tags.
  • If there is a pedagogical or business reason videos with flashing or blinking content is needed, provide a warning to users.

Additional resources for producing accessible media will be provided via the Accessibility Technology website.

Service Road Map

We will be reviewing iTunes U services as a part of our planned accessibility audit. Once this audit is complete, we will update the accessibility considerations outlined on this page.

Additional Accessibility Information

You can receive a copy of the iTunes U VPAT at:

Guidance for Windows users is available at:

Information about product accessibility and compatibility is available at:

Get Help or Provide Feedback

OIT has partnered with Disability Services to provide assistance for accessibility issues related to OIT supported services and we want to hear from you about this service. If you need assistance using this service or you have more information about the accessibility of this service that we should share with others, please contact the IT Service Center at or at 303-735-4357 (5-HELP from an on-campus phone).

    You can also give Apple feedback regarding accessibility of their applications and services at via the Apple Accessibility email address.