D2L - Start of Term FAQ

Last Updated: 01/04/2018

Overview

CU Boulder is in the process of adopting a new learning management system called Canvas. Although Canvas will be replacing Desire2Learn (D2L), D2L will still be available through spring 2019. During the migration, some courses may be on D2L, and some may be on Canvas. Other courses may not use D2L or Canvas at all. This web page provides answers to some of the most common questions during the start of the term. For questions about Canvas, review the Canvas Start of Term FAQ or contact the contact the IT Service Center at help@colorado.edu or (303)735-4357.

For Students

Why isn’t my course showing up on D2L?

Not all instructors use D2L. Some may be using Canvas. Verify that your instructor has set up a D2L space for the course and that the course is open to students. By default, D2L courses become available to students two days before the start of classes, but instructors can choose to modify this.

Another reason you might not see a course is if you are filtering your D2L courses list by department or semester. Double-check these settings at the top of the My Courses list on the D2L homepage.

I dropped a course, but I still see it in D2L

There is a 24-hour delay before drops are processed in D2L. This is an intentional “safety window” to ensure your course access isn’t interrupted by an accidental drop.

If the course you dropped doesn’t disappear after 24 hours, the instructor has likely given you special access (as an auditor or TA, for example). You will need to contact them and ask to be removed from the D2L classlist.

For Instructors

Why isn't my course in D2L?

Check to see if you or another Instructor created the course on Canvas. Otherwise, if you want a D2L space for your course, you will need to create one through the Faculty Toolkit in MyCUInfo. Most courses can now be created immediately by instructors, but special requests like combining with recitations, labs, and other courses can take up to two business days to fulfill. Visit our D2L - Courses page to learn how to create your course today.

Another reason you might not see a course is if you are filtering your D2L courses list by department or semester. Double-check these settings at the top of the My Courses list on the D2L homepage.

How do I add a TA or other user to my course?

You can add instructors, TAs, or auditors to your course at any time. Visit our tutorial on adding participants to learn how. Student enrollments are automatically kept up-to-date in D2L and cannot be modified.

Why can’t my students see my D2L course?

If you can see your D2L course, but your students can’t, double check your course’s start and end dates (see Start/End Dates tutorial). By default, the start date is set to two days before the first day of classes.

How do I combine the different classes/sections I’m teaching into a single D2L course space?

When creating a D2L course through the Faculty Toolkit in MyCUInfo, lecture sections that are combined in the course catalog will automatically be combined in D2L. If you want  to add additional courses, recitations, or labs to the Canvas course space you’ve created, please see our tutorial on requesting course changes. If you haven’t created you D2L course yet, see our Quick Create Course tutorial.

If you already created all your courses separately in D2L and want to combine them, that’s okay: see our tutorial on requesting course changes and just let us know what you need in your notes. Please be aware, though, that once students begin to submit assignments, take quizzes, post in discussions, and receive grades, it becomes difficult to combine D2L sections that were created separately.

For Teaching Assistants

Why isn’t my course showing up on D2L?

First verify that your instructor has set up a D2L space for it. It may have been created on Canvas. Next, verify that your instructor has enrolled you in the D2L course. If you’re listed on the official course roster in MyCUInfo, you will automatically be enrolled in the course. If not, your instructor will need to manually add you to the D2L course by following our tutorial on adding course participants.

Another reason you might not see a course is if you are filtering your D2L courses list by department or semester. Double-check these settings at the top of the My Courses list on the D2L homepage.

I can’t see my students in the Classlist/Grades/Dropbox/Discussions tool

In addition to being enrolled in the D2L course, TAs must also be enrolled in the specific section(s) they’re responsible for in order to see and interact with students in that section. Ask your instructor to double-check that you are enrolled in the correct section(s) by following our tutorial on assigning users to sections.

I get an error message whenever I try to [fill in the blank]

If you’re a TA and you encounter an error message whenever you try to do something (like view Dropbox submissions), chances are the problem is that you’re not enrolled in a course section that you should have access to. In addition to being enrolled in the D2L course, TAs must also be enrolled in the specific section(s) they’re responsible for in order to see and interact with students in that section. Ask your instructor to double-check that you are enrolled in the correct section(s) by following our tutorial on assigning users to sections.