Canvas - FAQ

Last Updated: 09/19/2018
How do I access Canvas?

Canvas can be accessed at: https://canvas.colorado.edu.

When can Students and Instructors start using Canvas?

You can start using Canvas now. Create a course in Canvas, or explore it using a sandbox. If you are an Instructor, a sandbox is available to you when you login to Canvas at https://canvas.colorado.edu. If you aren’t an Instructor, complete this form and a sandbox will be created for you within two business days. If you do not receive confirmation after 2 business days, please contact help@colorado.edu.

Can I get a Canvas sandbox?

Yes. Instructors will see a sandbox course on their Dashboard after logging into Canvas. If you don’t see a Sandbox on your Dashboard or would like an additional one, request one using this form. Staff can create sandbox courses using the request form as well. Your sandbox will be created within 2 business days. If you do not receive confirmation between 2 business days, please contact help@colorado.edu.

Can I switch between D2L and Canvas?

No. Please ensure that you are comfortable with developing and teaching your course in Canvas before you create it. If you aren’t sure, please use your sandbox instead. If you are an Instructor, a sandbox will be available to you when you log-in to Canvas. If you aren’t an Instructor, complete this form and a sandbox will be created for you within two business days. If you do not receive confirmation after 2 business days, please contact help@colorado.edu.

What gets migrated when you migrate a course from D2L to Canvas?

When your course is migrated, your course activities, readings, and course structure will be copied into Canvas. The course content in D2L is not deleted or changed during the migration process. Student enrollments, submitted work, and scores are not migrated and remain in D2L.

What happens to course material that isn’t migrated?

Content outside of the migration window (fall 2011 - summer 2015) will be archived and made available to you upon request.

If you need assistance rebuilding your course using this content, contact the  IT Service Center at help@colorado.edu or (303)735-4357.

Can I migrate old course content myself?

Yes. The D2L to Canvas Manual Course Migration tutorial illustrates how to migrate course content. 

Will D2L be available next semester/year/etc.? Why should I move to Canvas now?

D2L is being retired at the end of spring 2019; after spring 2019, Canvas will be the only available LMS. If you won’t be teaching after spring 2019, you might not want to learn Canvas.

When will my D2L course get migrated?

When you create your Canvas course, you will be enrolled in a course that contains your migrated D2L course materials within two business days. This course will have “D2L Copy” appended to the beginning of the course code and title. If you would like assistance building your course using the content migrated from D2L, contact the IT Service Center at: help@colorado.edu or (303)735-4357 (5-HELP).

If you want to migrate a D2L Community Course to Canvas, request the Community Course by completing this form and provide the name of the course you would like migrated.

What URL should I use to bookmark Canvas?

To bookmark Canvas, go to your browser’s bookmark configuration settings and enter the URL for the application: https://canvas.colorado.edu.

How do I get help with Canvas?

Visit the Canvas Help page for a list of support resources available for you.

How do I view my course as a student?

This tutorial describes how you can view your course as a student, reset any assignment submissions or other interactions that were recorded when you viewed the course as a student, and how to leave the student view.

Does Canvas work on my phone?

You can access Canvas using your mobile phone's web browser, but there are also Canvas apps for Android and iOS primarily designed for students.

Teachers can use the Canvas Teacher app for Android and iOS. You can find documentation for mobile apps in the Mobile Documentation page.

When will students be able to see my course?

You must publish your course before students will be able to see it in Canvas. Even then, students will not be able to see your course until the start date you chose when creating the course. Learn more about course start and end dates.

What is the difference between Pages and Modules?

Pages are static web pages. They are meant to hold content, like text, embedded videos, links to outside resources, etc. Modules let you sequence and organize your content and activities. A module might contain one or more pages, plus an assignment, a pdf file, a quiz, and so forth. With a module, you can set the sequence and whether or not students are required to view or complete an item in a module. Modules help students understand what they need to do in your course.

Where can I find a student's ID number in Canvas?

To learn more, visit the Canvas Known Issues page. If you need assistance matching UUID to a student’s ID, contact the IT Service Center at: help@colorado.edu or (303)735-4357 (5-HELP).