|Title||Start Date & Time||End Date & Time|
|Service Issue Reported: JMP Licenses for Mac is invalid||Friday, August 18, 2017 - 9:00am|
|Service Issue Updated: Apple Mail not receiving email for Office 365 Email accounts||Tuesday, August 1, 2017 - 4:21pm|
OIT is responsible for the administration and maintenance of many computing facilities on the Boulder campus. We are responsible for providing services requiring centralized resources or administration such as campus-wide networking and Internet access. We are tasked with providing common software applications such as those used for document creation or communications and OIT purchases and deploys these applications to all OIT managed labs. In addition, it is often useful to make discipline-specific tools such as statistical analysis, CAD, or math programs available for student use when these more specific applications are requested and supplied by departments.
OIT maintains an ongoing process of evaluating and deploying new infrastructure and technical capabilities to allow us to support the needs of lab users as efficiently and as flexibly as possible. Coupled with a robust policy of timely requests and vigorous testing and verification, OIT is committed to ensuring that all supported labs are available to support the academic mission of the university.
Because of the number of faculty that utilize these labs, each department is responsible for designating a lab coordinator who takes the role of liaison to OIT for the lab or labs the department uses and provides a single point of contact for all lab change requests. Anyone wishing to have software changes made for an upcoming semester should contact the appropriate departmental liaison no later than six weeks before the end of the current semester to ensure that all requests are received by OIT in sufficient time to be evaluated.
OIT receives many requests to add applications software to existing computer labs. In most cases these requests can be accomodated. However, because of the limited resources in the lab and the heavy demand for them, modifications and additions must be done carefully to avoid disruptions. As these changes make demands on our staff, both for the initial installations and ongoing maintenance, OIT has adopted the following procedures for lab software changes:
Because of the need to maximize system reliability and accessibility in the labs, OIT has implemented the following additional policies: