Apple Software - Known Issues | Office of Information Technology

Apple Software - Known Issues

Last Updated: 01/24/2017

Outlook 2016 for macOS and iOS login loop

  • Issue: Some users with Outlook 2016 for Mac have gotten into a login loop and cannot access their mailbox, despite entering the correct password. 
  • Workaround for macOS:
    • Close Outlook
    • Open Microsoft Excel and log on to Office 365. (You may need to log off Excel first, then log in again to force reset)
    • Once Excel is logged on properly to Office 365, re-launch Outlook.
  • Workaround for iOS:
    • Update iOS to the latest (currently 10.2.1.) if the hardware is new enough to support it. (Older hardware, such as the first gen iPad or first gen iPad Mini will not update sufficiently).
    • Update Outlook for iOS to the latest version in the App Store.
    • If Outlook is prompting for signing on, go into Settings > Select the account > Reset Account.
    • If that fails, Delete the Account and re-add it.

Keynote and Pages: Cannot have both Keynote and Pages installed at the same time

  • Impact: Due to how OIT's installation package for both Keynote and Pages functions, when one program is installed the other is uninstalled if present. As a result, it is not possible to have both Keynote and Pages installed concurrently.
  • Workaround: There is no known workaround at this time.
  • Resolution: OIT is aware of this issue and is working with the vendor to correct the problem. No ETA at this time.
  • Last updated: December 11, 2012