G Suite - FAQ

Last Updated: 04/05/2017

General Information

How do I access the service?

To access Google Apps for Education you must use a combination of your campus username and identikey password. Although Google asks for your “Email”, the system cannot support the use of your first.last@colorado.edu as a username. Instead, you must use username@colorado.edu you log into the service. Once you are in the system you can use your preferred email address (usually first.last@colorado.edu) to share resources.



Can students merge their campus Google Apps account with an existing Google account or Gmail inbox?

No, but there are ways to work within multiple accounts.

How much storage space does Google drive and Gmail offer?


Through the Google Apps for Education subscription provided by CU Boulder, all faculty, staff and students have unlimited storage capacity as long as you are affiliated with the university.

Is the backup / restore ability available for Gmail and Docs?

CU Boulder will not provide backup/restore services for Google Accounts. However, if you are concerned about archiving your data on your own systems, Google offers two services that can help you create back ups and migrate data between services. The Data Liberation Front (managed by Google) will help you extract data from most Google services, including Gmail and Docs, as well as the newly developed Google Takeout service.

What apps are included for faculty and staff?

The core set of Google services includes:

  • Faculty will NOT have access to Gmail in the initial phase of this deployment
  • Google Calendar
  • Contacts
  • Google Talk
  • Google Groups for Business
  • Google Drive
  • Google Sites
What apps are included for students?

The core set of Google services includes:

  • Gmail
  • Google Calendar
  • Contacts
  • Google Talk
  • Google Groups for Business
  • Google Drive
  • Google Sites
Will students have access to other Google Services?

Students will also have limited access to many other Google Applications (other than core applications), although security and legal are still working to determine if students will have access to applications including Google+, Google Books, Google Groups, and many other Google Services.

Will I retain access to my Google account when I graduate?

Yes. CU Boulder graduates will be able to keep their Google Apps accounts and CU Boulder email address.


What will my e-mail address be?

Your email address will continue to be:

What is the message size limit for email?

You can receive messages within Gmail of up to 50 MB. However, when sending you are limited to 25 MB. If you’d like to send attachments that are larger than this, you can insert from Google Drive instead or send with a client via smtp.colorado.edu.

After I move to Gmail, will I be able to forward my e-mail to another account if I so choose?

Yes. You are encouraged to use the campus-provided Gmail service, but if you prefer to use a different email service, you should change your email delivery location using CU Boulder Identity Manager. This will forward your email messages to the account you designate, completely bypassing the campus-provided Gmail service.

Conflicting Accounts

Google says I have a conflicting account. What does this mean?

Previously you had a personal Google account with which you used your @colorado.edu as your username. You must now associate that account with a new username-usually a new @gmail.com email address. You may need to manually migrate (share) Google Documents or Calendars with your new University Google Account. Learn how to address this issue at the Resolve Conflicting Accounts page.

Why wasn’t I notified of the account conflict in advance?


Google considers any account NOT created by an organization (such as CU) a personal account, and Google does not share information about your personal accounts. Therefore, even though some campus members previously used @colorado.edu email addresses with Google, there was no way for CU to know whether your account existed, nor whether an account conflict would be created.
Additionally, Google’s system does not support automatic data migrations between personal and organizational accounts. With no way to target our communications to impacted users and no technical actions we could take to mitigate this impact, we were forced to support this issue only after you discovered your account conflict. We sincerely apologize for this inconvenience and intend to support our users to the best of our ability.
I had a conflicting account, and now I can’t access my Google Calendar. What do I need to do?

I had a conflicting account, and now I can’t access my Google Calendar. What do I need to do?

The Google Calendar issue is really just another account conflict issue. Users who want to continue using their Google Calendars will need to share the calendars between their old, transitioned account and there new University Google Apps account.

If you aren't familiar with Google Calendar and how to share calendar, This Google-produced video is a great overview of the various sharing options in Calendar: http://www.youtube.com/watch?v=DmU02MRdXtk. If you’d like specific directions on how to share one calendar from your old, transitioned account to your new Google Apps account, please see these instructions: http://support.google.com/calendar/bin/answer.py?hl=en&answer=37082

When signing into my personal Gmail account, I received the message, “Your Account Has Changed...”. What does this mean?

Google/Gmail allows you to associate “secondary” email addresses with your Google Account, for use with Google Drive/Calendar and account verification. This message indicates that your user@colorado.edu email address is no longer associated with your  personal Gmail account. Going forward, to view Google Documents shared with your @colorado.edu email address, you should sign in with your @colorado.edu Google Apps Account.


Is it possible to sync a Google calendar with an Exchange calendar?

Unfortunately there isn’t much standardization between calendars. And although you might find there are a number of applications that purport to sync an Exchange calendar with a Google calendar, OIT is not aware of any that are trusty enough to recommend one. Over time these sync applications tend to be inconsistent and lead to corrupt data. However, OIT will continue to monitor Google and Exchange calendar sync options and make a recommendation if a particular solution proves to be reliable.

Instructions / Tutorials