One-Time Password Authentication - Tips and Tricks

Last Updated: 09/06/2016

Your authenticator has stopped working

  • Possible problems may include:
    • Authenticator failure
    • The authenticator battery may have died
    • The authenticator's clock might have drifted in which case it will need to be replaced.
  • Contact the IT Service Center for help. The IT Service Center will make sure you are using the authenticator assigned to you and lead you through a test login to verify that the device requires replacement.

Entering the credentials quickly before the password expires

  • The six digit password is only active for 32 seconds. Here's a tip that can help you authenticate successfully in that time frame.
    • Before pressing the button on your authenticator, enter your username and PIN into the application, that way you'll only need to enter the six digit password in that timeframe.