Large File Transfer Tips and Tricks

Last Updated: 02/23/2018

The Address Book search doesn't retrieve an address in my contacts

  • The "Address Book" searches for addresses in the Enterprise Directory only.
  • An email address will be filled in automatically in the "To:" filed after you have sent a file to the receiver at least once.

"Forgot your Password" link on the login page is asking for my email address

  • For CU Boulder employees, providing your primary email address will generate an email response from the system including a link to the CU Boulder Identitty Management System where you can set your IdentiKey password, if necessary.
  • For users that are not CU Boulder employees, but have used the system to transfer files to CU Boulder employees in the last 14 days, providing your email address will generate an email response from the system including a link to reset your existing password.
  • For users that are not CU Boulder employees and have never used the service, providing an email address will not generate any response from the system.

Sending Multiple Files

The best way to send multiple files or a folder of files is to compress them into a single .zip file and then upload to the file transfer service.

Create .zip files on macOS

  • Select the files or folders you need to compress
  • Right click (or control + click) on the selected files
  • Choose Compress
  • The .zip file will appear for you to upload

Create .zip files on Windows

  • Select the files or folders you need to compress
  • Right click on the selected files
  • Select Send to > Compressed (zipped) folder
  • The .zip file will appear for you to upload