|Title||Start Date & Time||End Date & Time|
|Service Issue Reported: Campus Wireless||Monday, February 12, 2018 - 10:05am|
|Service Issue Updated: Student Account Access||Friday, February 9, 2018 - 12:39pm|
|Service Issue Reported: Power outage on East Campus||Tuesday, February 13, 2018 - 1:40pm|
|Service Restored: Intermittent issues with the Federated Identity Service||Monday, February 19, 2018 - 10:16am||Monday, February 19, 2018 - 10:51am|
|Service Maintenance Scheduled: Digication||Sunday, February 25, 2018 - 4:00am||Sunday, February 25, 2018 - 6:00am|
|Service Maintenance Scheduled: Campus Firewall||Tuesday, March 6, 2018 - 5:30am||Tuesday, March 6, 2018 - 6:30am|
Refer to Pricing page
This service provides server operating system support for proper functionality of the tools and network services necessary for productive use of distributed computers and workstations. Examples include systems acting as web servers, application servers, database servers, and custom computational servers. This service encompasses development, test, and production servers, standalone departmental and research servers, and highly available mission critical services. This service includes full system administration of Unix/Linux/Windows operating systems and software installation. The supported Operating Systems include Windows and RedHat Enterprise Linux on either physical or virtual hardware.
SIS can virtualize your new or existing IT environment or host your existing equipment in one of the campus data centers. A campus data center offers the best possible physical and technical environment for academic, research, and administrative computing equipment. Electricity and cooling are well designed, robust, and available in various redundant configurations. Professional IT staff from Research Computing and the Office of Information Technology (OIT) are available to support various tasks and maintain computing equipment. Learn more by visiting the SPSC Data Center website
Operating System Administration may include but is not limited to:
|Windows Base Virtual Server||$90 / month||Complete Windows Operating System Administration support on a virtual server in the OIT private cloud. A base server is 1 CPU, 2GB memory, 100GB of storage. Backups are INCLUDED.|
|Linux Base Virtual Server||$90 / month||Complete Linux Operating System Administration support on a virtual server in the OIT private cloud. A base server is 1 CPU, 2GB memory, 100GB of storage. Backups are INCLUDED.|
|Windows Physical Server||$390 / month||Windows Operating System Administration on customer owned hardware. Hardware ideally is hosted in one of OIT's data centers.|
|Linux Physical Server||$245 / month||Linux Operating System Administration on customer owned hardware. Hardware ideally is hosted in one of OIT's data centers.|
Services which are included with Operating System Administration include:
SIS provides the day-to-day management of your database needs for databases currently including: MongoDB, MS SQL, MySQL, Oracle and PostgreSQL. Common services include: database configuration changes, patching, user and permission management, migration and restores, and performance tuning and optimization. We also provide database maintenance plans to ensure your database environment is running in an optimal state. Our services also include monitoring of database availability, health, patch status and more. Please note that database administration is included when you purchase Operating System Administration.
Database Administration may include but is not limited to:
|Database configuration changes||Troubleshooting|
|Database patching||Request, Incident, and Event Management|
|Database user and permission management||Problem resolution, workaround, and remediation|
|Database migrations||Design and development|
|Database performance tuning and optimization||Assist developers with promoting code from dev/test to production.|
|Audit configuration best practices||Database HA setup and configuration|
|Database service health including availability, log aggregation, trending and notifications||Database maintenance (examples include backups, integrity checks and index rebuilds)|
SIS provides consulting and management services for storage systems for everything from enterprise-class storage systems to small business class storage, including direct-attached storage solutions. We will consult with you to uncover your storage needs and then help match those needs to the best storage solution based on data size, usage patterns and budget. And once it is deployed, we will manage the storage system. Examples of vendors we have supported in the past include: HP, Lefthand, SATABeast, Dell MD Series, NetApp, e-NAS, Nexsan, Infortrend, and Nexenta.
Storage Administration may include but is not limited to:
SIS provides cloud administration services to campus customers through two different service models.
Cloud Administration may include but is not limited to:
|Management of underlying hardware||Management of underlying networking|
|Troubleshooting||Management of underlying storage|
|Request, Incident, and Event Management||Management of VMWare environment|
|Problem resolution, workaround, and remediation||Monitor Cluster Health|
|Monitor Status Messages/Warnings||Monitor Host status|
|Monitor Cluster Health||Monitor hardware performance and utilization|
|Monitor Event Logs||Monitor OS Role and Feature Health|
|Monitor System Resources Health Status||Monitor Virtual and physical networking|
Base Virtual Server includes:
Prices above include full management (full management is Operating System Administration plus Backup Administration plus Logging, Monitoring, & Trending, plus Database Administration (if applicable))
SIS strives for 99.9% availability of the OIT Private Cloud hardware infrastructure which is built upon VMware technology.
SIS provides a nightly backup service to ensure the recovery of your data in the event of a hardware or software failure. SIS will nightly make copies of information stored on the subscriber's computing system's fixed media disk(s). Nightly backups of Unix systems are saved to off-site locations and retained for 30 days. Nightly backups of Windows systems are saved to off-site locations and retained for 14 days. Prices vary based on the amount of data (in gigabytes) to be backed up. Backup administration can also be provided on customer-supplied hardware.
SIS will provide the platform to supply service and component-level monitoring for applications and service. We will provide end user experience monitoring of a service as well as component layer monitoring, log aggregation, and alerting services tailored to your specific needs.
SIS provides database consulting services on an hourly-fee basis. Consulting services are available on these database platforms: MongoDB, Microsoft SQL Server, MySQL and PostgreSQL.
Database consulting services may include, but are not limited to:
SIS provides consulting services for storage technologies on an hourly-fee basis. Storage Consulting services may include, but are not limited to::
Please note: This service has a lower priority than services to contract customers and is provided only as opportunities permit.
Visit Web Content & Apps for details
This service provides support for the underlying web stack allowing individuals, departments, or colleges to make their data or application available via the web through either custom or off-the-shelf software. Our Web Application Hosting is only available to CU Boulder Web Services customers.
Web Application Hosting may include but is not limited to:
Please note: Web Application Hosting services are included with the purchase of our Operating System Administration service.
Visit the Web Content and Applications page to learn more about campus web hosting options.