|Title||Start Date & Time||End Date & Time|
|Service Restored: Red Hat Licensing Issues||Thursday, November 29, 2018 - 9:20am||Saturday, December 29, 2018 - 10:58am|
|Service Maintenance Scheduled: Networks in Multiple Buildings||Monday, November 26, 2018 - 6:00pm||Wednesday, January 23, 2019 - 10:00pm|
Dedicated Desktop Support (DDS) provides proactive and reactive technical support for computers, tablets and mobile devices. This includes the management and maintenance of computers, monitoring customer needs, incident response and troubleshooting and repair.
DDS conducts a technical and business review as part of the initial DDS transition process. In addition, DDS can provide consultation for departments specific IT needs by coordinating other resources inside of OIT, at the campus level, or with external vendors.
Our Technicians utilize the CU Boulder Active Directory to monitor, patch, and report on departmental computers via management systems installed on all DDS supported systems. DDS provides management and support for university-owned computers that meet the minimum-supported software and hardware standards.
DDS provides support for smartphones and tablets by providing connection to university resources. Support other than connecting to university resources is on a best effort basis.
DDS ensures departmental printers and multi-function devices (MFDs) provide consistent and reliable service and will troubleshoot issues and coordinate necessary repairs of printers and MFDs with the vendor.
DDS provides support for other peripherals such as personal scanners and web cameras at a best effort level of support.
DDS follows technical guidelines and procedures established by other parts of OIT, CU Boulder, and University Information Systems. DDS can coordinate efforts with the department and groups such as Networking, Identity Management, Shared Infrastructure Services, University Information Systems, and Human Resources.
DDS provides specific levels of support for various situations, and we strive for the highest level of support that we are able to provide. The 4 levels of support provided are:
The primary goal of DDS’s Incident Response process is to get the supported individual or department back up and running as quickly as possible and with minimal interruption. There are two primary methods of contacting Dedicated Desktop Support for technical service: