Academic Technology Design Team - User Experience Research and Design

Last Updated: 01/19/2018

The User Experience Research and Design team gathers and analyzes data from students, faculty, and staff and makes design recommendations on efforts that impact student success.

The services our team provides include:

  • Collecting data about the student experience by designing and conducting user-experience activities and assessments (e.g., usability testings, focus groups, surveys, heuristics evaluations, card sorts, observational studies, etc…) as part of a discovery phase for efforts that impact student success.
  • Identifying user needs, pain points, and goals.
  • Working with analytics experts to translate large-data set into insights.
  • Developing user personas, scenarios, and journey maps.
  • Analyzing and reporting on the findings from the user-experience activities and assessments.
  • Making design recommendations, proposing design principles, collaborating with project team on designing and testing wireframes.
  • Designing visuals that represent the user experience

User Experience Internship Program

To scale this service, we have implemented a User Experience Internship Program. The provides undergraduate students with the opportunity to learn and develop valuable user experience skills and apply them to real efforts that impact student success on the CU Boulder campus. More information about the program can be found on the User Experience Internship Program page.

Portfolio

Designing for a Seamless Online Student Experience

The online student experience is fragmented, which leads to missed registration dates, unwaived health insurance fees, and general student frustration. To improve this, leaderships will need to make the underlying technology and the overarching business services organization invisible to the students. Read more

Exploring the First Six Weeks of the Student Experience

The Office of Data Analytics approached OIT to help map out the first six weeks of the student experience. We wanted to better understand the first six weeks of the student experience in terms of communications received, and what social, academic, and administrative opportunities students are provided. Read more

Investigating the Student Experience with D2L

CU Boulder launched a faculty and student-driven initiative to evaluate D2L and other LMSs and to identify the best tool to meet teaching, learning, and administrative needs. As part of this initiative, we engaged in an effort to better understand the student experience with D2L. Read more

Integrating Student Schedules with Google Calendar

Would students like for their Google calendar to populate with their class schedule, link to Google maps, and other information? This work sought to investigate this question further. Read more

Large Lecture Discovery Work

Large lecture courses are a staple of the undergraduate student experience at CU Boulder, encompassing approximately 41% of students’ classroom experience. ATDT and ASSETT are conducting campus-wide discovery work to better understand the large lecture student experience on our campus. Read more

Usability Testing of a Course Creation Tool: LMS Manager

An LMS Manager is a tool that simplifies and expedites the creation and administration of LMS courses. Faculty can use this tool to instantly create, view, and edit online courses and perform other activities, such as managing teaching staff, auditors, course sections, and more. Read more

User Experience Evaluation of Three ePortfolio Tools

Online portfolios or ePortfolios are starting to play a significant role in the student academic experience and in supporting student success initiatives on higher-education campuses. The User Experience Research and Design team conducted a study to evaluate the user experience of tools identified as possible options for the CU Boulder campus. Read more

Supporting Students During the D2L/Canvas Migration

As part of the D2L to Canvas Migration Project, the campus will have access to two learning management systems (LMS) starting Spring 2018. Students will need to find and use the right LMS for their course. The goal of the User Experience Design Team was to understand and recommend approaches to help students access the right LMS. Read more

User Experience Study: Selecting a Campus LMS

CU Boulder launched a faculty and student-driven initiative to evaluate and identify the best tool to meet CU Boulder’s teaching, learning, and administrative needs. As part of this initiative, we engaged in an user-centered effort to collect data about the student and faculty experience with three different LMSs. Read more