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  1. Call Center- Supervisor Functions

    + # Confirmation Tone Observe an Agent In order to evaluate the quality of service that any particular agent ... Announcement Remove/Return Call Center to Service In order to accommodate non-standard Call Center Closures ... it to service. This function is accomplished by adding a special "Closure" skill to their own agent ...

    06/28/2017 - 10:21am

  2. UCB Wireless- Connect on a Laptop

    systems to take advantage of our wired networking service. For laptops, connecting to UCB Wireless only ... requires a few steps. Learn how below. Please Note: The CU Boulder campus network registration service ... is being upgraded. The rollout of the new network registration process is happening in phases across ...

    08/09/2017 - 6:10pm

  3. File Storage- Connecting to a Storage Space- Mac

    off-campus or on  UCB Wireless, connect with  CU Boulder's VPN  first. Related Services UCB Files ... function to connect to one of OIT's file services. Follow the instructions below. If you're ... Managed Services & Consulting's  Windows Hosting Service File Transfer, Storage, ...

    01/10/2018 - 6:10pm

  4. OIT Group Profiles

    & wireless networking services across both the academic and residential campuses Telecommunications ... and video services Physical network connectivity and cabling- both in-building and across campus Servers ... strive to provide: Exceptional support through the IT Service Center, Dedicated Desktop Support ...

    10/19/2017 - 4:32pm

  5. Wired Internet- Help

    for Etherent connectivity. Network Registration Learn about our network registration system and how to get ... on the network. Instructions / Tutorials Macintosh OS 10.x Configuration Windows 7 Configuration Windows Vista ...

    01/29/2018 - 3:49pm

  6. Microsoft Releases Internet Explorer Zero-Day Security Update

    SEVERE Microsoft has released an emergency update for Internet Explorer versions 6 through 11, ... to take control of a vulnerable system. Affected Software Microsoft Internet Explorer 6-11 Security ... https://technet.microsoft.com/library/security/ms14-021 If you have any questions, please contact the IT Service Center at 303-735-4357 (or 5-HELP from ...

    07/20/2016 - 2:32pm

  7. Buff Techs Desktop Support

    personal computing devices. Connecting to the campus network. Operating system installation, configuration, ... networks. Check the approximate wait time  at either locaton on your mobile device or any web browser. Cost ... cost to you or your department. Who can get it This service is available to all students, faculty, ...

    10/20/2017 - 4:29pm

  8. Federated Identity Service- Service Provider Enablement Request

    Campus Web application services that are enabled for Shibboleth, or in some cases SAML ... authentication may request Federated Identity Service authentication by completing this form. Completion ...

    10/24/2016 - 9:15am

  9. Microsoft Releases Emergency Internet Explorer Update

    SEVERE Microsoft has released an emergency update for an Internet Explorer vulnerability that may ... exploited in the wild and affects all supported versions of Internet Explorer. Affected Software ... The IT Security Office advises owners of the software listed below update as soon as possible.  Internet Explorer ...

    07/20/2016 - 2:32pm

  10. UCB Wireless- Help

    services, both old and new private IP addresses are translated (using Network Address Translation, or NAT) ... Overview To connect to the wireless network on campus: you need to know your CU login name ... and IdentiKey password. Read more about IdentiKeys or contact the IT Service Center (303-735-HELP or 5-4357 from ...

    08/09/2017 - 6:00pm

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