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  1. DDS- Our Promise: Details of the Dedicated Desktop Support Service

    and groups such as Networking, Identity Management, Shared Infrastructure Services, University Information ... and multi-function devices (MFDs) provide consistent and reliable service and will troubleshoot issues and coordinate ... computers and services All supported systems are set up for optimal performance DDS will utilize remote ...

    06/16/2017 - 10:26am

  2. Television Services- FAQ

    I have an older CRT (tube-type) television. Will this work on the CU cable network? No. ... put in to show if the service at the location is working. All other channels are digital. My ... offer on-line streaming service to cable customers. Am I able to receive this stream? Unfortunately, due ...

    09/25/2015 - 1:51pm

  3. ServiceNow- Impact, Urgency and Priority

    Networking, and Voice Services]. Medium An Incident is affecting a department or group.  An internal ... or external-facing enterprise service is unavailable or a non-critical business service is impacted [VPN, PGP, ... customer facing enterprise service or a most critical business service is impacted [e-mail, D2L, ...

    05/23/2017 - 4:00pm

  4. Computing Labs- Service Guidelines

    the University to provide consistent service within available resources to an ever increasing number of users. ... by a general service organization such as OIT. Campus Computing Environment The University is a very large ... Application software maintenance and support, including installation, configuration, and modification. Network ...

    02/19/2018 - 10:17am

  5. CU-Boulder IT Security: Severe: Internet Explorer Update

    SEVERE Microsoft has released an Internet Explorer update to address multiple vulnerabilities ... advises applying the update as soon as possible.   Affected Systems: Internet Explorer 6 Internet Explorer ... 7 Internet Explorer 8   Not affected: Internet Explorer 9 Internet Explorer 10   Security Bulletin Names: ...

    01/10/2018 - 6:00pm

  6. Microsoft Internet Explorer Security Advisory- September 19, 2012

    SEVERE Microsoft has issued a notification about a vulnerability in several versions of Internet ... to applying. Affected Software: Internet Explorer 6, 7, 8 and 9 on Windows Note:  Internet Explorer 10 ... is not affected Security Bulletin Names: Microsoft Security Advisory (2757760)- Vulnerability in Internet Explorer ...

    01/10/2018 - 5:20pm

  7. Microsoft releases Update to Address Internet Explorer Vulnerabilities- September 21, 2012

    versions of Internet Explorer. Without applying the update, systems remain vulnerable to remote code ... the update as soon as possible. Affected Systems: Internet Explorer 6, 7, 8 and 9 on Windows Note:  Internet ... Security Update for Internet Explorer (2744842) Released: September 21, 2012 Additional Information ...

    01/10/2018 - 5:20pm

  8. Microsoft Releases Security Advisory for Internet Explorer

    SEVERE Microsoft has released updates a security advisory for certain versions of Internet ... links below) as soon as possible. Affected Systems: Internet Explorer 6,7 and 8 Not Affected: Internet ... in Internet Explorer Could Allow Remote Code Execution Released: December 29, 2012 Additional Information ...

    01/10/2018 - 5:50pm

  9. Technology Learning

    24x7, a vast library of free books. For more information on accessing the service visit the SkillSoft ... page. OIT Service Tutorials OIT provides hundreds of tutorials covering the usage of campus services ... Cisco VPN Office 365 resources D2L instructor tutorials i>clicker tutorials Accounts and IdentiKey ...

    10/20/2017 - 4:10pm

  10. Call Center- Supervisor Functions

    + # Confirmation Tone Observe an Agent In order to evaluate the quality of service that any particular agent ... Announcement Remove/Return Call Center to Service In order to accommodate non-standard Call Center Closures ... it to service. This function is accomplished by adding a special "Closure" skill to their own agent ...

    06/28/2017 - 10:21am