Buff Portal Advising - Connect Salesforce to Outlook in Office 365

Salesforce allows users to add email correspondence directly from Office365 Outlook Online to a contact record in Buff Portal Advising. Use this tutorial for help connecting Salesforce to Outlook Online.

Please note: OIT recommends using Office 365 in Google Chrome and the steps display that view.

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To keep the blue cloud as an option at the top of messages, click on Settings (cog wheel) at the top of your Outlook menu.

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Select the link View all Outlook settings at the bottom

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Choose Customize actions then in the Message surface section, check the box next to Salesforce. Click save. 

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When an email is selected, a small blue cloud will appear. Click on the cloud.

A Salesforce window will open on the right side of Outlook. Leave the drop-down selection Production and click Log in to Salesforce.

Step

A small window will pop up confirming that a new window will be displayed, click Allow.

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A Salesforce window will appear. Do not enter a user name or password. Instead, click Use Custom Domain in the bottom right corner.

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Enter the Custom Domain name cu.my.salesforce.com then select Continue.

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Select Confirm to connect the Salesforce account with the Microsoft email account.

The Salesforce and Microsoft account will now be connected. Logging email interactions in Salesforce using this tool is covered in the Log Student Interactions page.