|Title||Start Date & Time||End Date & Time|
|Service Issue Updated: Campus Wireless||Monday, February 12, 2018 - 10:05am|
|Service Issue Updated: Northstar||Thursday, May 24, 2018 - 11:28am|
|Service Maintenance Scheduled: Skillsoft||Saturday, June 23, 2018 - 7:00am||Saturday, June 23, 2018 - 7:00pm|
|Service Maintenance Scheduled: Campus Solutions & Portals||Sunday, June 24, 2018 - 6:00am||Sunday, June 24, 2018 - 6:00pm|
|Service Maintenance Scheduled: Network Services in Multiple Buildings||Tuesday, June 26, 2018 - 5:00am||Tuesday, June 26, 2018 - 7:30am|
|Service Maintenance Scheduled: Networks in Farrand, Cockerell, Sewall, Brackett, Aden||Monday, June 25, 2018 - 8:00am||Thursday, June 28, 2018 - 5:00pm|
The campus VoIP phone service will undergo a firmware upgrade on Friday, September 15, after which owners of Cisco 8851 phones (most office phones) will notice a number of enhancements to phone features. The upgrade to the VoIP firmware is necessary to eliminate a network looping issue and will make VoIP phone services unavailable on the Cisco 8851 phones for approximately five minutes during after-business hours.
After the firmware has been upgraded, all Cisco 8851 VoIP phones will have new display screens that are designed to make it easier to quickly see key information. For instance, after the update, the incoming call screen will highlight the caller’s information in an orange box with a larger font and different background color. For those who have phone expansion modules, the screen background on these modules will now be gray, making it easier to read.
To learn more about the campus VoIP phone service, please visit the VoIP Telephone Service page. If you have questions about the upgrade or the VoIP phone service, please contact the IT Service Center at email@example.com or call 303-735-4357 (5-HELP from a campus phone).