Improving OIT through Service Performance Excellence

Last Updated: 02/15/2018

Overview

OIT uses the Service Performance Excellence (SPE) model to generate value, given the human, financial, capital, and other resources it possesses. The first phase of the SPE process is integrating OIT’s strategic and business plans with its vision, mission, value proposition, core competencies, and individual performance plans. SPE includes disciplined and ongoing efforts such as:  

  • multi-tiered data collection
  • statistical data analysis
  • faculty, student and staff surveying, and
  • internal employee inventories.

With this information, clear and measurable objectives are formulated for OIT, which are intended to allow the organization to better serve the CU Boulder community.

IT Initiatives

IT initiatives are essentially detailed items within the strategic plan. As these initiatives are generated through time using the SPE methodology described above, they will be added to this website. 

OIT Services Survey 

The survey is designed to give us information about where we need to improve to increase your satisfaction with the services we provideWe use this information to create our strategic plan.

Read the 2017 Survey Report

Previous Reports

Read the 2014 Survey Report 

Read the 2014 Survey Report Actions

Read the 2013 survey report (September, 2013)

Read the initial 2013 survey results summary (May, 2013)

Just-In-Time Support Surveys

Shortly after each client receives assistance from an OIT employee, we email that faculty, staff, student or campus community member a brief follow-up survey. The feedback we receive is critical in driving key service improvements as part of OIT’s continues improvement efforts deployed using SPE.

Visit the Survey Results page to see our current customer satisfaction results.