VoIP Unified Communications Project

Last Updated: 08/16/2018


The Voice over Internet Protocol (VoIP) Unified Communications project will replace the University’s existing Avaya telephone system with a new Cisco VoIP Unified Communications (UC) system. This system encompasses telephone, call center, and voice messaging with email integration and other current technologies. CU Boulder's voicemail system was upgraded to Cisco Unity connection in 2014. Visit OIT's Voicemail page for more information.

Project Status

Active IT Project

Project Team

  • Melanie Pappas
  • Dan Darden
  • Gena Welk
  • Missie Doll
  • Dave Meigs
  • Christine Baker

If you have feedback for the project team, please send it to oit-dl-voip@colorado.edu

Customer Benefit

  • New Cisco VoIP telephones with many advanced features including a color display with call history, feature buttons, and a high-quality two-way speakerphone
  • Delivery of voicemail messages (as audio files) via email

Project Timeline

OIT is kicking off phase two of the VoIP project, which means all Avaya phones will be replaced by new Cisco VoIP phones over the next six to 12 months. We will replace all phones on a building-by-building basis.

The following is a tentative timeline that could change depending on conditions encountered during deployment, testing, and migration: Building Conversion Schedule Spreadsheet.

Note: Due to the complexity of programming for call center phones, we will be scheduling the deployment of these phones separately from the general phone deployments for this project. Our VoIP system administration team will contact call center supervisors directly to schedule the conversion of these phones separately.

Project Videos

OIT has created videos that outline the Cisco project as well as provide instruction and tips for new phones. Click play on the video below to start the first video, or view the full playlist of Cisco VoIP videos on youtube.

Project FAQ

We've put together a list of most frequently asked questions and answers about the impact and timeline of the project implementation. Review the FAQ.